Terms of service
Terms of Service
OVERVIEW
Welcome to Panda Perfumes. The terms “we”, “us” and “our” refer to Panda Perfumes. We operate this website and related services in South Africa to provide you with a premium online fragrance shopping experience (the “Services”).
These Terms of Service (“Terms”) apply to your use of our website and all associated services. By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree, you must stop using our Services.
1. ACCESS & ACCOUNT
By using our Services, you confirm that you are at least 18 years old or have parental consent.
You agree to provide accurate and complete information when creating an account or making any purchase, and you are responsible for keeping your login details secure. You are responsible for all activity under your account.
2. OUR PRODUCTS
We do our best to display our products accurately.
Please note:
• Product packaging or appearance may vary slightly from images displayed
• Fragrance longevity and performance can vary by individual
• Product availability is not guaranteed and may change without notice
We reserve the right to limit quantities or discontinue products at our discretion.
3. ORDERS
Placing an order does not automatically guarantee acceptance. We may decline or cancel orders where necessary, including due to stock availability or payment issues.
If your order is cancelled, we will contact you and refund you where applicable.
All purchases are for personal use and not for resale without written permission.
4. PRICES & PAYMENTS
Prices displayed are in South African Rands (ZAR). Prices may change without notice.
Unless stated otherwise, prices exclude delivery fees and any applicable taxes.
You agree to provide valid billing information and ensure payment details remain updated.
We reserve the right to refuse or cancel any order suspected of fraud or misuse.
5. SHIPPING & DELIVERY
Delivery times are estimates and may vary due to courier delays or events outside our control.
Risk transfers to you once goods are handed over to the courier. Please ensure the delivery address is correct.
6. RETURNS & REFUNDS
Returns are handled in accordance with our Returns & Refunds Policy [LINK].
Certain items may not be eligible for return (for example opened fragrances, sale items, gift cards, and samples).
7. INTELLECTUAL PROPERTY
All content on this site including trademarks, logos, product descriptions, graphics, and design material belongs to Panda Perfumes or its licensors.
You may not copy, modify, distribute, or reproduce any content without written permission.
8. OPTIONAL TOOLS & THIRD-PARTY LINKS
We may provide links or access to third-party tools and websites. These are used at your own discretion. We are not responsible for third-party content, security, or policies.
9. PRIVACY POLICY
Your personal information is processed in accordance with our Privacy Policy [LINK] and South African POPIA requirements.
Our platform is hosted by Shopify, which also processes certain information.
10. USER FEEDBACK & SUBMISSIONS
If you submit feedback, reviews, or content, you grant us permission to use it for marketing or operational purposes without compensation. Please ensure all submissions are truthful and lawful.
11. ERRORS & INFORMATION ACCURACY
Information on our site may sometimes contain typographical or pricing errors. We reserve the right to correct errors, including after an order is placed.
12. PROHIBITED USES
You agree not to misuse the Services, including:
• Engaging in illegal activity
• Uploading harmful or malicious code
• Posting abusive, defamatory, or misleading content
• Attempting to interfere with website security or operations
We may suspend or terminate access if misuse occurs.
13. TERMINATION
We may suspend or terminate access to the Services at any time if you breach these Terms. You remain responsible for any outstanding payments.
14. WARRANTY DISCLAIMER
Services and products are provided “as is” and “as available.” We do not guarantee uninterrupted service or perfect accuracy.
No information on this website substitutes for manufacturer warranties or statutory consumer rights.
15. LIMITATION OF LIABILITY
To the maximum extent permitted by South African law, Panda Perfumes is not liable for:
• Indirect or consequential damages
• Loss of profits or business
• Delays outside our control
Nothing in these Terms limits your statutory rights under South African consumer laws.
16. INDEMNITY
You agree to indemnify Panda Perfumes against claims arising from your breach of these Terms or misuse of the Services.
17. SEVERABILITY
If any provision is found invalid, the rest of the Terms remain enforceable.
18. CHANGES TO TERMS
We may update these Terms when needed. Continued use of our website means you accept any changes.
19. GOVERNING LAW
These Terms are governed by the laws of South Africa. Any disputes will be handled in South African courts.
20. CONTACT INFORMATION
Questions about these Terms? Contact us:
Panda Perfumes
Email: info@pandaperfumes.co.za
Physical Store Address: [
Phone: 060 968 1697